Refund Policy
Return & Refund Policy – MediLuxCare
Last Updated: August 2026
At MediLuxCare, customer satisfaction is our priority. We are committed to providing high-quality healthcare and wellness products. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition as received.
- Be in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase or order confirmation.
MediLuxCare reserves the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:
- Personal care products
- Health and wellness supplements
- Medical or hygiene-related products
- Items marked as final sale
- Gift cards
- Downloadable digital products
If a product arrives damaged or defective, please contact us immediately for assistance.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective item
- An incorrect item
Please contact our Customer Support Team within 7 days of delivery.
To process your claim, we may request:
- Order number
- Photos of the item
- Photos of the packaging
- Description of the issue
Once verified, we will offer a replacement, store credit, or refund as appropriate.
4. Return Process
To initiate a return:
- Contact our support team at support@mediluxcare.com.
- Include your order number and reason for the return.
- Wait for return authorization and instructions.
- Ship the approved return to the address provided.
Returns sent without prior authorization may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
- Shipping fees are non-refundable unless otherwise required by law.
- We recommend using a trackable shipping service.
MediLuxCare is not responsible for lost return shipments.
6. Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on your financial institution.
- Most refunds are completed within 5–10 business days after approval.
7. Partial Refunds
Partial refunds may be granted for:
- Items returned with missing components.
- Products showing signs of use.
- Products not returned in original condition.
- Returns received after the approved return period.
8. Exchanges
We replace items only if they are defective, damaged, or received incorrectly.
To request an exchange, contact:
9. Order Cancellations
Orders may be cancelled before shipment.
Once an order has been processed or shipped, cancellation requests may no longer be possible and the standard return process will apply.
10. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank.
If you still have not received your refund after these steps, please contact us at:
11. Promotional and Sale Items
Items purchased during promotions, clearance sales, or special discounts may be eligible for return unless specifically marked as:
- Final Sale
- Non-Refundable
- Clearance Item
12. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
MediLuxCare Customer Support
Email: support@mediluxcare.com
Website: www.mediluxcare.com
Our Commitment
At MediLuxCare, we stand behind the quality of our products and strive to ensure every customer enjoys a positive shopping experience. Our goal is to provide fair, transparent, and customer-friendly return and refund procedures.
MediLuxCare – Your Health, Our Priority.